![]() Notably, a remarkable 82% of consumers expect companies to implement Generative AI to enhance their service offerings. According to Telus, 77% of customers highlighted the benefits of faster and more efficient customer service, while 71% appreciated the increased customization between brands and consumers, further demonstrating the positive impact of Generative AI in customer interactions. In fact, 82% of customers expect the implementation of this cutting-edge technology in the near future, recognizing its game-changing potential in revolutionizing the customer service experience. Specifically, 62% of respondents reported that they have stopped using a company specifically because of poor customer support, while 65% said that resolving an issue just doesn’t seem worth the time and effort involved.Īt Master of Code, we understand the critical importance of enhancing customer service experiences, which is why we help businesses leverage Generative AI chatbots to create impactful and engaging interactions with their customers. In this blog post, we’ll explore some of the top use cases for Generative AI across multiple industries you can use to contain and convert your customers.Īccording to the results of a One Poll survey, the current state of customer service in CX (the customer experience) is pushing people to their limits. However, with new updates and features being launched every month, it can feel impossible to keep up or navigate how to leverage these powerful models. As the field of Artificial Intelligence (AI) continues to advance at an unprecedented rate, Generative AI is becoming an increasingly popular tool for businesses to transform Customer Experience (CX) and engage customers in new and exciting ways.
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